Privacy Policy
Your privacy is our priority. Learn how MapSnip handles your data with an emphasis on client-side security and minimal data retention.
1. Introduction
MapSnip ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our geo-spatial intelligence platform. We built MapSnip with a privacy-first architecture, ensuring that your sensitive spatial data remains exactly that—yours.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Data Collection & Zero-Touch Extraction
Our core philosophy revolves around minimizing the data we hold. MapSnip is designed to process spatial extractions directly within your local environment whenever possible.
shield_locked The Zero-Touch Promise
When you utilize our client-side extraction tools, your raw geo-spatial coordinates, bounding boxes, and proprietary map overlays never touch MapSnip servers. Processing happens in your browser or local instance, ensuring complete confidentiality of your strategic intelligence.
Information You Provide to Us
- Account Information: Name, email address, company name, and billing details when you register for an account.
- Support Communications: Information you provide when contacting our support team or requesting technical assistance.
Information Collected Automatically
- Log Data: IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data used to monitor platform stability.
- Telemetry Data: Aggregated, anonymized metrics regarding API usage volume and endpoint latency to optimize infrastructure performance.
3. How We Use Data
We use the information we collect for the following purposes:
- To provide, operate, and maintain the MapSnip platform and its APIs.
- To process transactions and send related information, including confirmations and invoices.
- To manage your account and provide customer support.
- To monitor and analyze trends, usage, and activities in connection with our services to improve performance.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of MapSnip and others.
4. Cookies & Tracking
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Essential Cookies Required
Necessary for authentication, security, and basic platform functionality. Cannot be disabled.
Performance Cookies Optional
Help us understand how visitors interact with the platform by collecting aggregated analytics.
5. Third-Party Integrations
MapSnip integrates with several third-party services to provide core functionality. When utilizing these integrations, data flow is strictly limited to the absolute minimum required to fulfill the request.
- Payment Processors: We use Paddle.com (Merchant of Record) for secure billing and payment compliance. We do not store credit card numbers on our servers.
- Mapping Providers: If you utilize our server-side proxy features for external map tiles (e.g., Mapbox, Google Maps), we act as a pass-through entity. We do not log the specific tile coordinates requested during these transactions.
6. Your Rights & Controls
Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have specific rights regarding your personal data:
- The right to access, update, or delete the information we have on you.
- The right of rectification if your information is inaccurate or incomplete.
- The right to object to our processing of your personal data.
- The right to data portability.
You can manage most account data directly within the MapSnip dashboard settings. For specific data requests, please contact our privacy team.
7. Contact Information
If you have any questions about this Privacy Policy or our data handling practices, please contact us:
Data Protection Officer
Email: privacy@mapsnip.com